Master Service Agreement

Effective date: 2026-01-01

This page summarizes the Master Service Agreement (MSA) between ITLDC LLC (“ITLDC”, “we”, “us”, or “our”) and its customers. It is provided for reference only. The full agreement in PDF format is the legally binding document.

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1. What the MSA Is

The MSA governs the relationship between ITLDC and any individual or legal entity that creates an account, orders or uses our services, makes a payment, or accesses our infrastructure or platforms.

By using ITLDC services, customers agree to be bound by the MSA.

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2. Services Covered

The MSA applies to all ITLDC services, including virtual servers (VDS / VPS), dedicated servers, colocation and rack space, networking and IP services, backup, storage, and related infrastructure services. It also covers all services ordered through the ITLDC customer portal.

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3. Key Topics Covered in the MSA

The MSA sets out the terms for:

• account creation and identity verification (KYC / KYB);
• payments, fees, chargebacks, and refunds;
• acceptable use, prohibited activities, and abuse handling;
• sanctions and export control compliance;
• data protection and privacy responsibilities;
• service suspension, termination, and data deletion;
• limitations of liability and warranty disclaimers; and
• governing law and jurisdiction.

Please read the full agreement carefully for the complete terms, including the enforcement measures ITLDC may take.

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4. Relationship to Other Policies

The MSA incorporates other ITLDC policies, including:

• Acceptable Use Policy;
• Abuse Reports Processing Policy;
• Privacy & Data Security;
• DMCA Procedures;
• Law Enforcement Requests; and
• Cookie Policy.

These policies should be read together with the MSA. If their terms conflict, the MSA takes precedence unless expressly stated otherwise.

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5. Updates and Amendments

ITLDC may amend the MSA in accordance with its terms. Changes take effect as specified in the agreement. Continued use of ITLDC services after an update constitutes acceptance of the revised MSA.

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6. Official and Binding Version

The official, legally binding MSA is available below:

Download Master Service Agreement (PDF)

If this summary differs from the PDF document, the PDF version takes precedence.

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7. Contact Information

Questions about the MSA must be submitted through the official contact methods published on itldc.com. Informal inquiries or messages sent through unrelated channels may not be processed.

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