Covid-19: ensuring the safety
The health and safety of our customers and employees is our top priority. We are taking additional steps to ensure the safety of our employees and our customers in the current situation due to the spread of the virus COVID-19.
We ask you to pay attention for some restrictions and important issues about visit to datacenters, services availability and daily operations at the moment.
In all countries where our datacenters are located, quarantine measures and other restrictions have been enacted. Where possible, our employees work remotely. Duty shifts in some data centers are available in a limited mode, depending on the conditions and requirements of state authorities.
Please note that the delivery times for components and other goods, as well as the periods for performing remote hands services, may take a little longer than usual.
We ask that you do not schedule, if possible, to visit datacenters for non-critical maintenance and use remote hands services instead of visit in person. If the maintenance can be rescheduled, we recommend planning a different date for your datacenter’ visit. In any case, our staff and datacenter engineers are ready to provide full assistance where necessary. Contact our support team for more information.
We thank you for your trust, understanding and your participation in keeping everyone around you safe.