Tier I
- 99.95% SLA
- 24/7/365 support
- Tickets
- Phone support
- Direct email
- 12 hr response time
- Included
Tier II
- 99.99% SLA
- 24/7/365 support
- Tickets
- Phone support
- Direct email
- 4 hr response time
- €99/month
Tier III
- 99.99% SLA
- 24/7/365 support
- Tickets
- Phone support
- Direct email
- 30 min response time
- €399/month